Customer service is everything when you’re trying to build a solid reputation for your business. If bringing in more revenue is one of your goals in the coming months you’ll need to make sure you and your team are providing excellent customer service.
May 26, 2015 It’s super important to provide avenues of support that will help all of your customers meet their needs. M: Luckily, there are four customer solutions options that should be on your radar. O: Solution 1: An FAQ or Educational Resource Center. M: This is great for your customers that want to learn more about your products and services. While every social platform is different, there are a few things that you can do on any platform to enhance your customer service reputation: Respond promptly to comments and messages Reply to all feedback, questions, and comments.
What is customer service? Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support. Customer service professionals are going out of their way to assist people during the coronavirus pandemic. But, delivering great customer service is not easy at this time. Many support reps have just started working remotely. It’s a difficult time for them as well. They’re helping their families cope up with unpredictable situations.
Here are four key things you’ll need to focus on.
1. Respond As Quickly As Possible
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In today’s society, people don’t like to wait. Technology has helped us communicate quicker and get results faster. When someone contacts you with a question or concern, responding quickly can make a huge difference.
It not only gives people the speedy response they are seeking, but it also helps them feel more at ease knowing that you have acknowledged them and it can help your entire process run more smoothly as well.
No one likes to have a ton of unread emails building up. If you don’t have time to respond to people by email or phone regularly, hire someone to help you.
2. Go the Extra Mile
If you don’t have high standards, you can’t really expect people to pay you well for your products and services. Some clients and customers are also looking for you to earn their trust.
You can do this by going the extra mile. You don’t have to go overboard and work for free but small acts of kindness and care can go a long way. Taking two extra minutes to do a little extra research or telling your customers or clients about a product or service that can help them solve a problem can have a good impact and lets people know you care about quality customer service.
3. Treat Your Customers or Clients Like Family
Treating your customers and clients like family doesn’t mean you need to be too laid back and unprofessional. It means you should try to learn more about the people who engage in your business so you can provide a better service for them.
If you have family members coming over your home, you might clean up your house thoroughly, rent a movie they would be interested in seeing, or cook their favorite meal.
Your customers would also like to have this special treatment in a sense but you won’t be able to provide it if you don’t get to know them. Learn more about their goals, their family, and their needs.
You can provide discounts and loyalty rewards for things that interest them or even host a customer appreciation day event.
4. Always Fix Your Mistakes
When you make a mistake or under-deliver, never hide from your faults. Instead, confront the situation, offer an apology if necessary and fix any issues.
Your customers or clients may not always be pleased with your service. You might get a bad public review one day. Instead of firing back at the person, offer a sincere apology and try to make it right.
That will gain back their respect and show others that you care about customer satisfaction.
Summary: Always Put Customers First
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Bottom line, always put your customers and their needs first. Treat them with respect and go the extra mile when you can. By providing an exceptional service or product and providing great customer service, you’ll be able to keep everyone who supports your business happy.