Android Remote Support Capabilities
Once the remote support session begins, the technician can control the Android device (Samsung/HTC/Dell) or see the device screen (Android 5.0+). To resolve the issue, he can chat with the end user, transfer files, kill processes, uninstall apps, or share the session with other team members if additional assistance is needed.
Navigate the screen, access applications, and type and click as if you’re holding the device in your hands. (Samsung/HTC/Dell)
See what the end-user sees on their Android phone or tablet in real time, including apps, settings, and the device camera. (Android 5.0+ Lollipop)
Chat back and forth with the end-user within the remote support session.
Remote control Android devices made by Samsung, HTC, and Dell, or do screen sharing support with other Android devices. BeyondTrust Remote Support lets you see the screen to offer troubleshooting and remote assistance. Support techs can have full screen-sharing and remote control from a PC running Windows, Mac or Linux.
Unattended Remote Access
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Use Jump items to access unattended Android devices being used as point-of-sale systems or kiosks.
App Uninstall and System Information
View key system info, kill processes, and uninstall apps on Android devices. Viewable system information including OS version, memory, apps, and more.
Transfer files to and from the Android device.
Best Remote Desktop For Mac
Support Android devices while simultaneously working on other systems and devices through session tabs – no add-ons or upgrades required.
Support from any Platform
Provide support to Android devices from a Windows, Mac or Linux computer, or from an iPad, iPhone or any Android smartphone or tablet via BeyondTrust’s Mobile Rep Consoles.
Invite additional support technicians into a remote support session to collaboratively resolve the issue, or transfer the session to an expert.
As with every BeyondTrust session, each action taken and the entire chat transcript is logged and stored in your own secure Bomgar appliance, improving security and compliance.
Allow the end-user to launch the customer client by clicking on a link from an email or website.
Configure SAML Single Sign-On
By connecting BeyondTrust to your identity provider or federation service using SAML, you can securely and conveniently log in to the Android mobile console.
Remote assistance is a great way for you to aid others with their day-to-day tech problems. It’s way better than directing someone over the phone. Because of the visual assistance, the user at the other end can learn what’s going on easily. Considering my area of expertise, I am the go-to guy in my family for any kind of computer related issues. And thanks to apps like TeamViewer, the work that’s cut out for me is considerably facilitated.Important:
In early June 2016, TeamViewer got hacked. Their team did reply with an official statement, but we encourage users to be cautious when using TeamViewer till the whole situation is well under control.
Soon after I gifted my dad a Samsung Galaxy S4 (we reviewed the S5 by the way, just in case you wanted to see), his point of interest changed from Windows to Android. He started coming up with issues on his Android device and like always, he wanted my assistance for the problems he faced on it.
Previously I used to call him up and guided him on how to fix the issues. The throughput in the entire task was way too much due to lack of visual assistance. However, I am thankful all of that changed once I learned about TeamViewer QuickSupport.
TeamViewer QuickSupport for Android
TeamViewer QuickSupport is an amazing app for Android, free for personal use, with which we can take remote control of an Android device from a Windows computer. I am sure you are going to like the trick, so let’s look at how the app works.
To get started, you will have to install the TeamViewer QuickSupport on your Android device and the TeamViewer app for Windows on your computer. Creating an account is not necessary for the app to work.
Android Remote For Mac Os
Some devices, like Samsung, LG, etc, might have to install an additional add-on for QuickSupport remote control to work. Once you have installed the apps on their respective devices, run them and wait for initialization.
Once the app initializes, it will generate a unique ID. Now all you need to do is enter the unique ID from the QuickSupport app to the Windows desktop app and launch the connection. Make sure both the devices are connected to the internet and the QuickSupport app is running on the device to create a successful connection.
Once the connection is made, you will not see the remote control directly; the app will show you a dashboard where you can see all the necessary details about the device that might be required before you start the troubleshooting. Once you are ready, click on the remote control tab on the top left corner of the screen to establish a remote connection. The person on the Android might have to allow several connection permissions before the devices are connected.
That’s all, you can now control the device remotely from Windows. Use mouse clicks for touch, and long clicks can be used for long taps. The keyboard can be used for text entry. It’s important to note that both parties maintain control over the device, so if you don’t want the other user interfering with your troubleshooting, let him know not to touch anything. You can do this over the chat tool the app offers, where you can communicate while you are in remote connection.
Apart from that, the app also provides a dashboard where you can uninstall apps, monitor processes, and get a compete work log of the device. If there is any task that requires a file to be downloaded to the device, you can simply download it on your computer and transfer it remotely to the device using the file transfer feature of the app.
Android Remote For Mac Laptop
Here’s a video to make things easier for you.
TeamViewer QuickSupport is an amazing app if you need to help someone remotely with their Android-related issues. The app provides all the features one might need for perfect troubleshooting. So go ahead and try out the app and support your friends and family like never before.
The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.Also See
#Android apps #productivity
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